This week has been the most exciting week so far, I think! After weeks of learning about IAC’s lines of business, the services we provide to our clients and why, I finally got to experience it all in action. We carried out a launch workshop for one of our clients and it was amazing to be client facing and observing how the team handles customer interaction.
I was in charge of time management which was a challenge to say the least! The workshop of course had an agenda and as such there were quite a few outcomes we wanted to complete before the day was over. The interesting thing was, these workshops are very interactive. Sila would utilise tools and mechanisms to illustrate the way the client should go about engaging with potential customers and the roles the team members would play in the sales process. The points were always up for discussions which really showed the collaborative nature of IAC’s launch strategy roll out. But it did make it slightly challenging to time manage the workshop, especially since I didn’t want to interrupt important conversations! Either way it was good learning curve for me personally, finding the balance between encouraging engagement from the client during the workshop and making sure we keep to schedule! The latter is still in progress, but a few more workshops and I’ll be able to run a tight ship!
The best part of this being the week of a workshop was not only participating and helping to coordinate, but it was the client relationship building aspect. It’s great to finally be able to put faces to names and be able to represent IAC in person. I was also able to wear my IAC hat at a breakfast meeting we had with an Inward investment agency. It was great as though everyone was Turkish speakers, they really made an active effort to make me feel part of the meeting, not only conducting the meeting in English but explaining certain things and their contexts so I had a full picture. It was great to observe Sila in this meeting, watching the story boarding exercise I did previously come to life! She was able to really listen to their concerns and discuss how IAC could potentially help, even in areas they had not previously considered would be within our remit. It was interesting to see the tools and mechanisms that were presented to our clients being deployed in real time - I now I can attest to the fact that they definitely do work.
But most importantly, this week gave me a huge confidence boost. I was able to engage with clients and potential partners not only in professional, but social settings too. It gave me confidence in the knowledge I had acquired thus far and my ability to actually add value to conversations with those we work with. This week was probably the first I truly felt like a consultant in all aspects of the word, to the point I am comfortable enough to have solo interactions with clients and not doubt what I’m communicating to them.